JOIN OUR TEAM

 

Viseon is seeking talented persons to join our rapidly evolving, growing team!

 

Viseon is providing visualization solutions to maximize minimally invasive spine surgery and transform the surgical viewing and observing experience.  We are a well-funded, fast growing medical device company reimagining surgical experience through customer focus and state of the art technology products.

We are building the highest caliber organization with resolution and focus seeking individuals with intellectual curiosity, initiative, creativity, communication, problem solving and decision-making skills.  Our team works toward common objectives uniting resources to turn ideas into development, manufacturing and commercial products.

Viseon supports a culture of inclusiveness and diversity and is an equal opportunity employer.

 

Job Title: Process Engineer

Reports To: Operation/Production Manager

Department: Operations

Manages Others: No

FLSA Status: Exempt

Job Location: Irvine, CA

 

POSITION SUMMARY

The Customer Service Specialist is the core of the Sales Operations and Customer Service department within Viseon. This position ensures that all customers have the products needed to support the variety of surgical cases performed worldwide, ensures that all revenues and invoices are recognized daily, supports the RMA function with Quality, and supports the Sales and Marketing teams.

 

ESSENTIAL FUNCTIONS OF THE POSITION

  • Process Sales Orders per the request from the Hospitals and Distributors.

  • Process Transaction Record Forms upon receipt.

  • Support the RMA and Complaint process with Quality.

  • Take the lead in the collections process with reports provided by Accounting.

  • Support inventory reconciliation for Consignment Inventory.

  • Prepare distributor monthly revenue tracker.

  • Process weekly/monthly/quarterly/annual sales reports for both Domestic and International Sales.

  • Maintain consignment inventory levels and reports.

  • Process commissions reports.

  • Provide support for sales and marketing.

  • Perform daily invoicing.

  • Maintain trunk stock inventory.

  • Maintain adequate levels of literature and demo products.

  • Process literature and product requests.

  • Performs other work-related duties as assigned.

  • Follows, maintains and in compliance with Viseon procedures.

 

QUALIFICATIONS & SKILLS

  • Experience working in the medical device industry preferred

  • Experience with an inventory or ERP system preferred

  • Strong verbal, written, analytical, and interpersonal skills

  • Ability to organize and prioritize work and to meet deadlines

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk and sit for extended periods of time. Occasionally the employee will be required to lift or move at least 50 pounds. Occasionally it may be necessary to deliver shipments to FedEx or another shipping service.

 

EDUCATION

  • Associate degree or equivalent from two-year college or technical school

  • Two-to-four-year related customer service experience

  • Excellent communication, personnel management, and time management skills.